Salesforce Consulting & Implementation Services

Redefine CRM as the Core of Intelligent CX

We redefine Salesforce CRM as a relationship engine — grounded in trust and intelligence. Across industries, we drive onboarding, acquisition, and fulfillment with data-informed, AI-powered journeys.

Redefine CRM as the Core of Intelligent CX

CRM — Where CX Transformation Begins
Data – The CX Catalyst
AI — The Engine of Intelligent CX
Agentforce – The Human Experience, Upgraded

Delivering great customer experiences today demands more than digital tools — it requires intelligent, adaptive systems that evolve with every interaction. At Xebia, we help enterprises reimagine CX with Salesforce at the core — combining modern CRM, real-time data, GenAI, and autonomous agents. Our multi-cloud expertise and AI-first approach enable personalized engagement, seamless service, and faster decision-making — driving customer loyalty, operational efficiency, and long-term growth.

With deep experience across industries like Financial Services, Healthcare, Manufacturing, Consumer Goods, Retail, and Education we tailor every transformation to the unique context of your business.

Partnership at a Glance

AppExchange Rating

Trusted by customers, validated by top-tier feedback.

5/5

Solutions and Accelerators

Ready-to-use Salesforce solutions built to solve common business challenges, helping organizations launch faster.

10+

Salesforce Certified Consultants

A dedicated team ready to solve complex business challenges.

350+

Successful Implementations

Supporting organizations at every stage, from initial Salesforce adoption to enterprise-wide digital transformation.

600+

Our Expertise

What We Do

Xebia specializes in industry-specific Salesforce solutions that combine domain insight, technical depth, and pre-built assets. From Financial Services to Healthcare, Manufacturing, Consumer Goods, and Education, we solve sector challenges through scalable, compliant, persona-driven architectures.

Industry Cloud Deployments

We lead end-to-end implementations of Financial Services Cloud, Healthcare, Manufacturing Cloud, Consumer Goods Cloud, and Education Cloud — using pre-configured workflows, data models, and compliance frameworks to accelerate delivery and de-risk execution.

Accelerators & Persona-Based Experiences

Our ready-to-deploy accelerators, regulatory workflows, and persona-based templates help clients launch faster and deliver high-impact, tailored experiences from day one.

We deliver full-spectrum Salesforce implementations across Sales, Service, Marketing, Commerce, Data Cloud, Experience, and specialized clouds like CPQ, FSL, and Net Zero. Our approach goes beyond functionality — we design cross-cloud ecosystems that unify data, people, and processes to drive connected customer journeys.

Cloud Capabilities

Our teams bring deep expertise across Salesforce Customer 360 — from Sales and Service to Experience and Industry Clouds. We support lead-to-cash, case resolution, and personalized engagement, all integrated via MuleSoft for true enterprise connectivity.

Business-Aligned Implementations

Every deployment is mapped to business outcomes. Whether streamlining service operations or scaling omnichannel campaigns, we enable speed and precision through modular architectures and outcome-first execution.

We bring deep engineering and AI integration capability into every Salesforce engagement. From activating real-time insights with Data Cloud to deploying intelligent agents via Agentforce, our teams help clients move from static systems to adaptive, intelligent CX.

AI, Data & Intelligent Agent Enablement

We design context-aware experiences using live data, predictive insights, and autonomous AI agents with orchestration logic and built-in guardrails and process-aware workflows to drive meaningful action.

Agentforce

As a certified Salesforce Agentforce partner, we deliver intelligent AI agents purpose-built for high-impact use cases — from conversational banking and automated underwriting in BFSI, to dynamic pricing and product recommendations in retail. Our implementations streamline operations, elevate customer service, and reduce cost-to-serve.

Xebia enables enterprises to unlock the full potential of the Salesforce platform through engineering-led innovation. We design, develop, and scale custom applications and integrations that modernize legacy processes, accelerate digital transformation, and deliver measurable business outcomes.

Custom Applications

We build domain-specific, low-code Salesforce applications using Apex, LWC, and Flows — engineered for agility, scale, and measurable business impact.

Integration & Optimization

We connect Salesforce with the broader enterprise through robust integrations, while ensuring platform health through architecture best practices, governance, and lifecycle optimization.

Our Innovation

Solutions

View All

SustainX on Salesforce

Carbon emission accounting and sustainability solution

FinOpX on Salesforce

An all-in-one digital solution built on Salesforce to automate lending, onboarding, and more

InsureX on Salesforce

Enables intelligent end-to-end customer relationship management for policy and claim processes

Our People

Digital Leaders at Xebia

‌

Devendra Natani

Devendra leads Xebia’s global Salesforce practice with a focus on strategy, growth, and delivery excellence. With 20+ years of experience, he is a recognized thought leader in Salesforce, AI, and Low Code. He has driven digital transformation across industries — building advanced Agentforce capabilities and delivering one of India’s first Net Zero Cloud implementations. Devendra partners with global enterprises to achieve tangible business outcomes.

‌

Utsav Das

Utsav is a pre-sales and business consulting lead at Xebia, helping clients shape Salesforce strategies. With a strong grasp of CRM fundamentals and platform capabilities, he partners with stakeholders to define roadmaps, support org consolidation efforts, and design scalable solutions. Utsav plays a key role in bridging business needs with technical possibilities, ensuring Salesforce investments are future-ready and value-driven.

‌

Vivek Valecha

Vivek is the Senior Vice President of Intelligent Automation at Xebia, with 16+ years of experience in sales, pre-sales, and consulting. He is passionate about driving digital transformation through AI, BPM, and process optimization, helping enterprises enhance customer experience and boost operational efficiency.

Our Ideas

Insights & Perspectives

View All

‌

Making Investments in Sustainability Viable

Discover how adopting a long-term cost-benefit approach to ESG can attract investors and talent.

Read Article

‌

ESG Reporting Regulations: A Regional Perspective

Learn why increasing regulations and investor interests are forcing leading companies to adopt ESG reporting.

Read Article

‌

Agentforce: The Strategic Imperative for AI-Powered Business Transformation

Secrets to securing competitive advantage with an AI-driven automation blueprint for CXOs.

Read Article

Contact

Let’s discuss how we can support your journey.

‌

Response

Related Topics

Context Files

Related Topics

Redefine CRM as the Core of Intelligent CX

Redefine CRM as the Core of Intelligent CX